Case study

Together with the design team, host organisation, and local communities across the globe we have designed and developed from scratch a platform, that is well-secured and independent. It is officially launched and hosted in Zambia, Philippines, Indonesia, Somalia, Poland, and Ukraine and is also open to anyone around the world. It is available in 12 languages including RTL - Arabic and has machine translation integrated to improve the moderation process and make every story available in all supported languages.

Loop platform at the moment offers 6 channels to submit your story: web, SMS, Facebook Messenger, WhatsApp, Telegram and the new IVRR voice channel. New channels coming soon. The platform has been designed and implemented to receive and publish open stories and also to provide a secure flow for sensitive stories which are moderated and addressed by
Case Managers.

Technologies used:
Read more

Case study

Together with the design team, host organisation, and local communities across the globe we have designed and developed from scratch a platform, that is well-secured and independent. It is officially launched and hosted in Zambia, Philippines, Indonesia, Somalia, Poland, and Ukraine and is also open to anyone around the world. It is available in 12 languages including RTL - Arabic and has machine translation integrated to improve the moderation process and make every story available in all supported languages.

Loop platform at the moment offers 6 channels to submit your story: web, SMS, Facebook Messenger, WhatsApp, Telegram and the new IVRR voice channel. New channels coming soon. The platform has been designed and implemented to receive and publish open stories and also to provide a secure flow for sensitive stories which are moderated and addressed by
Case Managers.

Technologies used:

SCOPE OF WORK

A safe mechanism for recipients of aid to feedback on humanitarian and development assistance

The originator of the Talk To Loop platform is Alex Ross, who after more than 20 years of working in the humanitarian sector and listening to those in need, decided to take care of their needs even more by providing a safe mechanism for people to raise their voices to improve services at scale. The idea behind the platform is to listen to the people who receive humanitarian aid. Until now, ordinary people have not had a place where they could describe their needs or give an opinion on the work of a given organization.

One of the problems Alex also noticed is that there are communities which for example have no Internet access. The platform therefore also had to provide access to these people in other ways.

Services we did for them:

Tech support at every design stage of the entire project every new milestone.

Designed and developed from scratch:

  • Angular frontend application with a mobile-first approach
  • NestJS backend application fulfilled with serverless AWS lambda functions
  • AWS cloud infrastructure
  • Direct SMS integration with country telecommunication providers in Zambia and the Philippines + global SMS integration using Twilio
  • Facebook smart bot integration
  • WhatsApp smart bot integration
  • Direct IVRR integration with Somalian telecommunication provider

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

SCOPE OF WORK

sonder colective

A safe mechanism for recipients of aid to feedback on humanitarian and development assistance

The originator of the Talk To Loop platform is Alex Ross, who after more than 20 years of working in the humanitarian sector and listening to those in need, decided to take care of their needs even more by providing a safe mechanism for people to raise their voices to improve services at scale. The idea behind the platform is to listen to the people who receive humanitarian aid. Until now, ordinary people have not had a place where they could describe their needs or give an opinion on the work of a given organization.

One of the problems Alex also noticed is that there are communities which for example have no Internet access. The platform therefore also had to provide access to these people in other ways.

A safe mechanism for recipients of aid to feedback on humanitarian and development assistance

The originator of the Talk To Loop platform is Alex Ross, who after more than 20 years of working in the humanitarian sector and listening to those in need, decided to take care of their needs even more by providing a safe mechanism for people to raise their voices to improve services at scale. The idea behind the platform is to listen to the people who receive humanitarian aid. Until now, ordinary people have not had a place where they could describe their needs or give an opinion on the work of a given organization.

One of the problems Alex also noticed is that there are communities which for example have no Internet access. The platform therefore also had to provide access to these people in other ways.

Where it works:

Tech support at every design stage of the entire project every new milestone.

Designed and developed from scratch:

  • Angular frontend application with a mobile-first approach
  • NestJS backend application fulfilled with serverless AWS lambda functions
  • AWS cloud infrastructure
  • Direct SMS integration with country telecommunication providers in Zambia and the Philippines + global SMS integration using Twilio
  • Facebook smart bot integration
  • WhatsApp smart bot integration
  • Direct IVRR integration with Somalian telecommunication provider

Collaboration development

Data security is our speciality

We’ve been working on the Talk To Loop project together since 2020. Sonder Collective was responsible for the design and UX Design of the platform, which of course is consistent with the whole visual identity. We as Elite Crew were in charge of the implementation, security of the web application same as provided data, and the final QA part. Our specialists were involved in the project since the very beginning to help untangle complexity, advise designers on feasibility, and achieve an optimum user experience. Data security is our speciality. We built Talk To Loop to the highest standards of data privacy.

To learn more about what we did in this project, see the Talk To Loop case study.

See Case Study
Sharing our knowledge in transparency

In 2022, we started working on the next project that was the Pathways project. Once again, Sonder Collective as a Product Owner was responsible for the design and UX Design part, and we then successfully implemented the design. Once again we were involved in the early stages of the project to share our knowledge and experience. During the whole process, we closely collaborated with designers to make sure we understand each other in terms of proper design and further implementation.

To learn more about what we did in this project, see the Pathways case study.

See Case Study

SCOPE OF WORK

A safe mechanism for recipients of aid to feedback on humanitarian and development assistance

The originator of the Talk To Loop platform is Alex Ross, who after more than 20 years of working in the humanitarian sector and listening to those in need, decided to take care of their needs even more by providing a safe mechanism for people to raise their voices to improve services at scale. The idea behind the platform is to listen to the people who receive humanitarian aid. Until now, ordinary people have not had a place where they could describe their needs or give an opinion on the work of a given organization.

One of the problems Alex also noticed is that there are communities which for example have no Internet access. The platform therefore also had to provide access to these people in other ways.

Services we did for them:

Tech support at every design stage of the entire project every new milestone.

Designed and developed from scratch:

  • Angular frontend application with a mobile-first approach
  • NestJS backend application fulfilled with serverless AWS lambda functions
  • AWS cloud infrastructure
  • Direct SMS integration with country telecommunication providers in Zambia and the Philippines + global SMS integration using Twilio
  • Facebook smart bot integration
  • WhatsApp smart bot integration
  • Direct IVRR integration with Somalian telecommunication provider

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Project development

2020
Summary:

MVP - fully working product in 3 months, application to use within a web, using IBM Carbon design system

2020
Summary:

MVP - fully working product in 3 months, application to use within a web, using IBM Carbon design system

2021
Summary:

Design and development of our own design system

Direct SMS integration with MTN, Zamtel and Airtel in Zambia, plus integration with SMS Globe in the Philippines

Closed Loop channel was added to allow people to submit sensitive stories and be able to address them through our internal Case Management team

Support for multi-languages including machine translation was added

Integration of a smart chatbot for Facebook Messenger and WhatsApp as next new channels of communication

Creation of a statistic board with qualitative and quantitive data analyses for incoming stories

2022
Summary:

Design and development of a totally new IVRR channel addressed to Somalia as a pilot

Numbers of improvements which we have learned using the platform across continents and countries

Re-worked flow for WhatsApp and Facebook Messenger

Project in numbers

2700

stories on the platform!

90

sensitive stories concerning threats to life

9

different technologies used

What our client says

Damaris Rodriguez

Co-Founder & Board Member
The Elite Crew team constantly adapts to the needs of the project. They appreciate teamwork and participation in all phases of the creative process by providing advice and support to ensure the quality of the final solution. The support, proactive attitude and involvement in the project have truly created a very strong partnership over the years

Raluca Tasca

Senior Product Manager Strategy, Growth and Innovation
I have known Marek and his team for a few years over two companies I‘ve worked for. I must say it has been the most pleasant and successful agency collaboration I have experienced so far. Marek‘s entrepreneurial and creative thinking has been an inspiration. I have always been impressed by the open, easy communication as well as the customer-focused, fast and smart way of working, making products real and easy to use for our customers. During the time we’ve worked together, it always feels as if EliteCrew is part of our team.

Alex Ross

Managing Director
Loop is a new Start Up Charity and has been working instep with Marek and his team at Elite Crew since we started. Not only am I satisfied with the end product which you can see at Talk To Loop but I am also impressed with the close and collaborative working relationship we have to problem solve, ideate, prioritise work together as well as, and just as importantly, the relationship they have with our different country partnerships. Working closely with local staff in different contexts to ensure they have what is needed to run the tool effectively and to integrate it into the local systems and approaches.

Melanie Wendland

Designer, Co-Founder & Board Member
Working with EliteCrew suited our complex project set up very well. We had many uncertainties to solve and timelines were unclear, but Elitecrew managed the development so smoothly alongside our design process. The interaction with the team was always super positive and friendly. Their independent work style and continuous communication via slack really made a difference in our busy schedules. Thank you for being such a reliable partner in this project.

Alex Ross

Managing Directori of Loop
The Elite Crew team constantly adapts to the needs of the project. They appreciate teamwork and participation in all phases of the creative process by providing advice and support to ensure the quality of the final solution. The support, proactive attitude and involvement in the project have truly created a very strong partnership over the years.

Ciarán Duffy

UX Design Lead at Sonder Design Collective
The team was able to build a fully functional and scalable MVP for the platform in under 12 weeks. The company appreciated how friendly and pleasant the team was when working with them on this project. They now look forward to working with them again on another project.

Our specialists in the project:

Quality Assurance

Wojciech Błądek

Back-End Developer

Krzysztof Kura

Front-End Developer

Wojciech Jakubek

Front-End Developer

Hubert Wróblewski

CEO

Marek Wrzosowski

Project in numbers

2700

stories on the platform!

90

sensitive stories concerning threats to life

9

different technologies used

6

people engaged in the project

3

years of cooperation

available in 6 different countries

more than 400 organizations on the platform

2700

stories on the platform!

90

sensitive stories concerning threats to life

available in 6 different countries

more than 400 organizations on the platform

2700

stories on the platform!

90

sensitive stories concerning threats to life

9

different technologies used

6

people engaged in the project

3

years of cooperation

available in 6 different countries

more than 400 organizations on the platform

Insights from the project

During the implementation of the project, I act as a backend developer. Working on the project allowed me to expand my knowledge due to the fact that we use tools with which I had little contact so far. I believe that the described project is of great value because it serves people who really need this help.

Krzysztof Kura

Back-End Developer

This is the first in my entirely carrier so innovative initiative, that engage so many, so different to each other disciplines to explore social, cultural and environmental risk factors impacting Reproductive, Maternal, Newborn, Child Health and Nutrition (RMNCH+N).It combines research done across Northern Nigeria, Kenya and Bihar, India to further expertise analyses of researched data to in final step exposed ready to use results via web platform to global health practitioners to stratify households based on social, economic, cultural and environmental vulnerability factors that are associated with poor health outcomes.

Marek Wrzosowski

CEO

I deal with the development of the application on the backend layer. The implementation of solutions in the discussed application is invariably a big challenge for me. The fact that the introduced functionalities really help many people and organizations scattered all over the world gives additional satisfaction from the work performed. I am proud to say that I am working on an application that gives opportunities that I have not encountered in other applications. For example, our solutions can be used freely by users who cannot read and write.

Krzysztof Kura

Back-End Developer

Loop as a platform that I had to test was a huge challenge in terms of the functionalities used. In this application, we can make many combinations that we do not even know about, each time this application surprises me, very often it finds errors, for example from translations to usually search fields, with IVRR I had the pleasure to work from the very beginning, I spent many hours during testing the application itself in terms of functionality and design in Inbox and Outbox. Additionally, testing the scheduler for an automatic option that calls back the user when they cannot answer it was quite a challenge, and so far it is. Social bots are also nice to remember. A lot happened before the defects were removed from the flow. What I can say is that the platform is quite large and the application is constantly developing :))

Wojciech Błądek

Quality Assurance

What I can say about this challenging project is that it’s a well secured landing page for collecting contact details from potential customers. I had the pleasure of testing this application for desktop and mobile versions - it’s responsive, intuitive and eye-pleasing. It’s worth adding how such data is secured, thanks to data encryption, a person who does not have the key will not be able to read the customer's data. I am glad that I had the opportunity to participate in this project, it was another positive experience for me :)

Wojciech Błądek

Quality Assurance

I met the  project from the front-end side. In my opinion, the key challenge, because of the banking industry, was to provide a very secure experience. We had to be sure that every piece of information remains confidential and we achieved that by using end-to-end encryption. Also, we had to prevent cross-site scripting attacks by following Content Security Policy. On the other hand, user experience was improved by creating step by step form and implementing input validation.

Hubert Wróblewski

Front-End Developer

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