Together with the design team, host organisation, and local communities across the globe we have designed and developed from scratch a platform, that is well-secured and independent. It is officially launched and hosted in Zambia, Philippines, Indonesia, Somalia, Poland, and Ukraine and is also open to anyone around the world. It is available in 12 languages including RTL - Arabic and has machine translation integrated to improve the moderation process and make every story available in all supported languages.
Loop platform at the moment offers 6 channels to submit your story: web, SMS, Facebook Messenger, WhatsApp, Telegram and the new IVRR voice channel. New channels coming soon. The platform has been designed and implemented to receive and publish open stories and also to provide a secure flow for sensitive stories which are moderated and addressed by
Case Managers.
Result:
Together with the design team, host organisation, and local communities across the globe we have designed and developed from scratch a platform, that is well-secured and independent. It is officially launched and hosted in Zambia, Philippines, Indonesia, Somalia, Poland, and Ukraine and is also open to anyone around the world. It is available in 12 languages including RTL - Arabic and has machine translation integrated to improve the moderation process and make every story available in all supported languages.
Loop platform at the moment offers 6 channels to submit your story: web, SMS, Facebook Messenger, WhatsApp, Telegram and the new IVRR voice channel. New channels coming soon. The platform has been designed and implemented to receive and publish open stories and also to provide a secure flow for sensitive stories which are moderated and addressed by
Case Managers.
Result:
The originator of the Talk To Loop platform is Alex Ross, who after more than 20 years of working in the humanitarian sector and listening to those in need, decided to take care of their needs even more by providing a safe mechanism for people to raise their voices to improve services at scale. The idea behind the platform is to listen to the people who receive humanitarian aid. Until now, ordinary people have not had a place where they could describe their needs or give an opinion on the work of a given organization.
One of the problems Alex also noticed is that there are communities which for example have no Internet access. The platform therefore also had to provide access to these people in other ways.
Tech support at every design stage of the entire project every new milestone.
Designed and developed from scratch:
2020
2021
2022
2020
2021
2022
2020
2021
2022
The originator of the Talk To Loop platform is Alex Ross, who after more than 20 years of working in the humanitarian sector and listening to those in need, decided to take care of their needs even more by providing a safe mechanism for people to raise their voices to improve services at scale. The idea behind the platform is to listen to the people who receive humanitarian aid. Until now, ordinary people have not had a place where they could describe their needs or give an opinion on the work of a given organization.
One of the problems Alex also noticed is that there are communities which for example have no Internet access. The platform therefore also had to provide access to these people in other ways.
The originator of the Talk To Loop platform is Alex Ross, who after more than 20 years of working in the humanitarian sector and listening to those in need, decided to take care of their needs even more by providing a safe mechanism for people to raise their voices to improve services at scale. The idea behind the platform is to listen to the people who receive humanitarian aid. Until now, ordinary people have not had a place where they could describe their needs or give an opinion on the work of a given organization.
One of the problems Alex also noticed is that there are communities which for example have no Internet access. The platform therefore also had to provide access to these people in other ways.
Tech support at every design stage of the entire project every new milestone.
Designed and developed from scratch:
We’ve been working on the Talk To Loop project together since 2020. Sonder Collective was responsible for the design and UX Design of the platform, which of course is consistent with the whole visual identity. We as Elite Crew were in charge of the implementation, security of the web application same as provided data, and the final QA part. Our specialists were involved in the project since the very beginning to help untangle complexity, advise designers on feasibility, and achieve an optimum user experience. Data security is our speciality. We built Talk To Loop to the highest standards of data privacy.
To learn more about what we did in this project, see the Talk To Loop case study.
In 2022, we started working on the next project that was the Pathways project. Once again, Sonder Collective as a Product Owner was responsible for the design and UX Design part, and we then successfully implemented the design. Once again we were involved in the early stages of the project to share our knowledge and experience. During the whole process, we closely collaborated with designers to make sure we understand each other in terms of proper design and further implementation.
To learn more about what we did in this project, see the Pathways case study.
The originator of the Talk To Loop platform is Alex Ross, who after more than 20 years of working in the humanitarian sector and listening to those in need, decided to take care of their needs even more by providing a safe mechanism for people to raise their voices to improve services at scale. The idea behind the platform is to listen to the people who receive humanitarian aid. Until now, ordinary people have not had a place where they could describe their needs or give an opinion on the work of a given organization.
One of the problems Alex also noticed is that there are communities which for example have no Internet access. The platform therefore also had to provide access to these people in other ways.
Tech support at every design stage of the entire project every new milestone.
Designed and developed from scratch:
2020
2021
2022
2020
2021
2022
2020
2021
2022
MVP - fully working product in 3 months, application to use within a web, using IBM Carbon design system
MVP - fully working product in 3 months, application to use within a web, using IBM Carbon design system
Design and development of our own design system
Direct SMS integration with MTN, Zamtel and Airtel in Zambia, plus integration with SMS Globe in the Philippines
Closed Loop channel was added to allow people to submit sensitive stories and be able to address them through our internal Case Management team
Support for multi-languages including machine translation was added
Integration of a smart chatbot for Facebook Messenger and WhatsApp as next new channels of communication
Creation of a statistic board with qualitative and quantitive data analyses for incoming stories
Design and development of a totally new IVRR channel addressed to Somalia as a pilot
Numbers of improvements which we have learned using the platform across continents and countries
Re-worked flow for WhatsApp and Facebook Messenger
2700
stories on the platform!
90
sensitive stories concerning threats to life
9
different technologies used
Quality Assurance
Back-End Developer
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Front-End Developer
Front-End Developer
CEO
2700
stories on the platform!
90
sensitive stories concerning threats to life
9
different technologies used
6
people engaged in the project
3
years of cooperation
available in 6 different countries
more than 400 organizations on the platform
2700
stories on the platform!
90
sensitive stories concerning threats to life
available in 6 different countries
more than 400 organizations on the platform
2700
stories on the platform!
90
sensitive stories concerning threats to life
9
different technologies used
6
people engaged in the project
3
years of cooperation
available in 6 different countries
more than 400 organizations on the platform
From SMS chatbots to data visualisations, from data security to system architecture, we do it all, and we make it fun! More than getting the project done.
We care.
German Fintech Leader
Our client came up with a business need to verify their hypothesis about moving traditional letter communication into digital solution by creating a web application which will be served to their customers...
Talk To Loop
Talk To Loop is an independent platform which enables anyone, anywhere to give feedback on their experience of humanitarian and development aid - safely, freely, in their own language, and using...
Pathways
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