Case study

The platform has been designed and implemented to receive and publish open feedback and also to address sensitive feedback moderated in a secure way by dedicated Case Managers. Together with the Sonder Design team, ZGF host organisation, and local communities across the globe we have designed and developed from scratch a platform, that is well-secured and independent.

It is officially launched and hosted in Zambia, Philippines, Indonesia, Somalia, Poland, and Ukraine and is also open to anyone around the world. It is available in 12 languages including RTL - Arabic. The application has machine translation integrated to improve the moderation process and make every story available in all supported languages.

Loop platform at the moment offers 6 channels to submit your story: web, SMS, Facebook Messenger, WhatsApp, Telegram and the new IVRR voice channel. New channels and languages coming soon.

Technologies used:
Read more

Case study

The platform has been designed and implemented to receive and publish open feedback and also to address sensitive feedback moderated in a secure way by dedicated Case Managers. Together with the Sonder Design team, ZGF host organisation, and local communities across the globe we have designed and developed from scratch a platform, that is well-secured and independent.

It is officially launched and hosted in Zambia, Philippines, Indonesia, Somalia, Poland, and Ukraine and is also open to anyone around the world. It is available in 12 languages including RTL - Arabic. The application has machine translation integrated to improve the moderation process and make every story available in all supported languages.

Loop platform at the moment offers 6 channels to submit your story: web, SMS, Facebook Messenger, WhatsApp, Telegram and the new IVRR voice channel. New channels and languages coming soon.

Technologies used:

Technologies used:

AWS
Google Cloud
Nest.js
Node.js
Angular
Lokalise
Google Analytics
Piwik PRO
Airtable
Twilio
Facebook
WhatsApp
Telegram

Cloudflare
Gitlab

Technologies used:

AWS
Google Cloud
Nest.js
Node.js
Angular
Lokalise
Google Analytics
Piwik PRO
Airtable
Twilio
Facebook
WhatsApp
Telegram

Cloudflare
Gitlab

SCOPE OF WORK

A safe mechanism for recipients of aid to feedback on humanitarian and development assistance

The assumption of the platform is to reduce the digital divide through technology and open up to technologically cut-off, marginal communities. The platform gives the opportunity to share feedback and ask for help in a native, convenient way for these people, both verbally and in writing through various channels that are safe for them.

Services we did:

Tech support at every design stage of the entire project every new milestone.

Designed and developed from scratch:

  • - Angular frontend application with a mobile-first approach
  • - NestJS backend application fulfilled with serverless AWS lambda functions
  • - The entire platform is set on AWS cloud infrastructure
  • - Direct SMS integration with country telecommunication providers in Zambia and the Philippines + global SMS integration using Twilio
  • - Facebook, WhatsApp and Telegram smart bot integration
  • - Direct IVRR integration with Somalian and Zambian MNO (Mobile Network Operators)
  • - Integrations with external services: Airtable, Google Cloud
  • - Multilingual support: Lokalise
  • - Continuous maintenance in the context of platform security, durability, reliability and usability

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

SCOPE OF WORK

sonder colective

A safe mechanism for recipients of aid to feedback on humanitarian and development assistance

The assumption of the platform is to reduce the digital divide through technology and open up to technologically cut-off, marginal communities. The platform gives the opportunity to share feedback and ask for help in a native, convenient way for these people, both verbally and in writing through various channels that are safe for them.

A safe mechanism for recipients of aid to feedback on humanitarian and development assistance

The assumption of the platform is to reduce the digital divide through technology and open up to technologically cut-off, marginal communities. The platform gives the opportunity to share feedback and ask for help in a native, convenient way for these people, both verbally and in writing through various channels that are safe for them.

Where it works:

Tech support at every design stage of the entire project every new milestone.

Designed and developed from scratch:

  • - Angular frontend application with a mobile-first approach
  • - NestJS backend application fulfilled with serverless AWS lambda functions
  • - The entire platform is set on AWS cloud infrastructure
  • - Direct SMS integration with country telecommunication providers in Zambia and the Philippines + global SMS integration using Twilio
  • - Facebook, WhatsApp and Telegram smart bot integration
  • - Direct IVRR integration with Somalian and Zambian MNO (Mobile Network Operators)
  • - Integrations with external services: Airtable, Google Cloud
  • - Multilingual support: Lokalise
  • - Continuous maintenance in the context of platform security, durability, reliability and usability

Collaboration development

Data security is our speciality

We’ve been working on the Talk To Loop project together since 2020. Sonder Collective was responsible for the design and UX Design of the platform, which of course is consistent with the whole visual identity. We as Elite Crew were in charge of the implementation, security of the web application same as provided data, and the final QA part. Our specialists were involved in the project since the very beginning to help untangle complexity, advise designers on feasibility, and achieve an optimum user experience. Data security is our speciality. We built Talk To Loop to the highest standards of data privacy.

To learn more about what we did in this project, see the Talk To Loop case study.

See Case Study
Sharing our knowledge in transparency

In 2022, we started working on the next project which was the Pathways project. Once again, Sonder Collective as a Product Owner was responsible for the design and UX Design part, and we then successfully implemented the design. We were involved in the early stages of the project to share our knowledge and experience. During the whole process, we closely collaborated with designers to make sure we understand each other in terms of proper design and further implementation.

To learn more about what we did in this project, see the Pathways case study.

See Case Study

SCOPE OF WORK

A safe mechanism for recipients of aid to feedback on humanitarian and development assistance

The assumption of the platform is to reduce the digital divide through technology and open up to technologically cut-off, marginal communities. The platform gives the opportunity to share feedback and ask for help in a native, convenient way for these people, both verbally and in writing through various channels that are safe for them.

Services we did for them:

Tech support at every design stage of the entire project every new milestone.

Designed and developed from scratch:

  • - Angular frontend application with a mobile-first approach
  • - NestJS backend application fulfilled with serverless AWS lambda functions
  • - The entire platform is set on AWS cloud infrastructure
  • - Direct SMS integration with country telecommunication providers in Zambia and the Philippines + global SMS integration using Twilio
  • - Facebook, WhatsApp and Telegram smart bot integration
  • - Direct IVRR integration with Somalian and Zambian MNO (Mobile Network Operators)
  • - Integrations with external services: Airtable, Google Cloud
  • - Multilingual support: Lokalise
  • - Continuous maintenance in the context of platform security, durability, reliability and usability

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Where it works:

2020

Zambia

2021

Philippines
Indonesia

2022

Poland
Ukraine
Somalia

Project development

2020

MVP - we built a fully working product in 3 months, an application to use within the web, using the IBM Carbon design system to confirm the hypothesis that the market needs such a product. Due to the fact that we had a limited dev and design budget, we used a ready-made IBM Carbon design system. The platform enabled sharing and searching through feedback in the basic version. The first country where we released the application was Zambia, in cooperation with ZGF, the first partner organisation.

2020

MVP - we built a fully working product in 3 months, an application to use within the web, using the IBM Carbon design system to confirm the hypothesis that the market needs such a product. Due to the fact that we had a limited dev and design budget, we used a ready-made IBM Carbon design system. The platform enabled sharing and searching through feedback in the basic version. The first country where we released the application was Zambia, in cooperation with ZGF, the first partner organisation.

2021
  • Design and development of our own original design system - Equity
  • Direct SMS integration with MTN, Zamtel and Airtel in Zambia, plus integration with SMS Globe in the Philippines
  • Implemented sensitive feedback Loop channel
  • Integrated a multi-lang supported by machine translation based on AWS MT and Google Cloud MT. From now on the platform is able to support many languages including Arabic RTL
  • Developed a statistics board with qualitative and quantitative data analysis for incoming feedback
  • Integration of a smart chatbot for Facebook Messenger and WhatsApp as the next new channels of communication

2022
  • Design and development of a brand new IVRR channel addressed
    to Somalia according to the needs of local people
  • Re-worked flow for WhatsApp and Facebook Messenger smart bots
  • Infrastructure security audit, which we passed without
    a single high-risk vulnerability
  • Number of improvements based on our experience which
    we have learned using the platform across continents and countries
2023

Responding to the needs and habits of the Ukrainian population, we introduced Telegram smart bot integration

General platform improvements, cost optimization, and security audits in terms of vulnerability.

Changing infrastructure from classic server to serverless architecture for scalability

For users and organizations, we are working on the so-called UX/UI usability improvements, including improvements with story location, moderation flow and organization management.

Possibility of exporting feedback data to a CSV file

Challenges to overcome

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19 Feb
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Is IVR user-friendly?
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A humanitarian project is not a commercial one
The development of the humanitarian project at the beginning looked similar to a commercial one. I thought that the "loop" will be pretty similar to the normal projects developed for many years. But it was different.

Project in numbers

2700

stories on the platform!

90

sensitive stories concerning threats to life

9

different technologies used

What our client says

Damaris Rodriguez

Co-Founder & Board Member
The Elite Crew team constantly adapts to the needs of the project. They appreciate teamwork and participation in all phases of the creative process by providing advice and support to ensure the quality of the final solution. The support, proactive attitude and involvement in the project have truly created a very strong partnership over the years

Raluca Tasca

Senior Product Manager Strategy, Growth and Innovation
I have known Marek and his team for a few years over two companies I‘ve worked for. I must say it has been the most pleasant and successful agency collaboration I have experienced so far. Marek‘s entrepreneurial and creative thinking has been an inspiration. I have always been impressed by the open, easy communication as well as the customer-focused, fast and smart way of working, making products real and easy to use for our customers. During the time we’ve worked together, it always feels as if EliteCrew is part of our team.

Alex Ross

Managing Director
Loop is a new Start Up Charity and has been working instep with Marek and his team at Elite Crew since we started. Not only am I satisfied with the end product which you can see at Talk To Loop but I am also impressed with the close and collaborative working relationship we have to problem solve, ideate, prioritise work together as well as, and just as importantly, the relationship they have with our different country partnerships. Working closely with local staff in different contexts to ensure they have what is needed to run the tool effectively and to integrate it into the local systems and approaches.

Melanie Wendland

Designer, Co-Founder & Board Member
Working with EliteCrew suited our complex project set up very well. We had many uncertainties to solve and timelines were unclear, but Elitecrew managed the development so smoothly alongside our design process. The interaction with the team was always super positive and friendly. Their independent work style and continuous communication via slack really made a difference in our busy schedules. Thank you for being such a reliable partner in this project.

Alex Ross

Managing Directori of Loop
The Elite Crew team constantly adapts to the needs of the project. They appreciate teamwork and participation in all phases of the creative process by providing advice and support to ensure the quality of the final solution. The support, proactive attitude and involvement in the project have truly created a very strong partnership over the years.

Ciarán Duffy

UX Design Lead at Sonder Design Collective
The team was able to build a fully functional and scalable MVP for the platform in under 12 weeks. The company appreciated how friendly and pleasant the team was when working with them on this project. They now look forward to working with them again on another project.

Our specialists in the project:

Quality Assurance

Wojciech Błądek

Back-End Developer

Krzysztof Kura

Front-End Developer

Wojciech Jakubek

Front-End Developer

Hubert Wróblewski

CEO

Marek Wrzosowski

Project in numbers

2700

stories on the platform!

90

sensitive stories concerning threats to life

2700

stories on the platform!

90

sensitive stories concerning threats to life

9

different technologies used

6

people engaged in the project

3

years of cooperation

available in 6 different countries

more than 400 organizations on the platform

Insights from the project

During the implementation of the project, I act as a backend developer. Working on the project allowed me to expand my knowledge due to the fact that we use tools with which I had little contact so far. I believe that the described project is of great value because it serves people who really need this help.

Krzysztof Kura

Back-End Developer

This is the first in my entirely carrier so innovative initiative, that engage so many, so different to each other disciplines to explore social, cultural and environmental risk factors impacting Reproductive, Maternal, Newborn, Child Health and Nutrition (RMNCH+N).It combines research done across Northern Nigeria, Kenya and Bihar, India to further expertise analyses of researched data to in final step exposed ready to use results via web platform to global health practitioners to stratify households based on social, economic, cultural and environmental vulnerability factors that are associated with poor health outcomes.

Marek Wrzosowski

CEO

I deal with the development of the application on the backend layer. The implementation of solutions in the discussed application is invariably a big challenge for me. The fact that the introduced functionalities really help many people and organizations scattered all over the world gives additional satisfaction from the work performed. I am proud to say that I am working on an application that gives opportunities that I have not encountered in other applications. For example, our solutions can be used freely by users who cannot read and write.

Krzysztof Kura

Back-End Developer

Loop as a platform that I had to test was a huge challenge in terms of the functionalities used. In this application, we can make many combinations that we do not even know about, each time this application surprises me, very often it finds errors, for example from translations to usually search fields, with IVRR I had the pleasure to work from the very beginning, I spent many hours during testing the application itself in terms of functionality and design in Inbox and Outbox. Additionally, testing the scheduler for an automatic option that calls back the user when they cannot answer it was quite a challenge, and so far it is. Social bots are also nice to remember. A lot happened before the defects were removed from the flow. What I can say is that the platform is quite large and the application is constantly developing :))

Wojciech Błądek

Quality Assurance

I'm a front-end developer at Loop. The platform seems to be, at first glance, a fairly simple communicator, but underneath it is a very complicated application that requires a lot of time devoted to analyzing various cases that the user may encounter. The most important thing, however, is that the dedicated work gives you amazing opportunities to create stories in various ways in several languages, so virtually everyone will find a comfortable way to share their experiences. From the programming point of view, it is a great challenge to close many possibilities in the smallest possible package. This requires us to spend time discussing and creating reusable components that offer a wide range of configurations. Finally, optimization is worth mentioning. Here we are dealing with hardware limitations of devices from which stories flow to us. This forces us to analyze page load times, and download content in order to display views and keep the development project tidy. I'm glad to be one of the people involved in creating this platform, which notoriously provides us with a lot of challenges, but also rewards us with positive feedback from users.

Wojciech Jakubek Talk To Loop

Front-End Developer

I'm a front-end developer at Loop. The platform seems to be, at first glance, a fairly simple communicator, but underneath it is a very complicated application that requires a lot of time devoted to analyzing various cases that the user may encounter. The most important thing, however, is that the dedicated work gives you amazing opportunities to create stories in various ways in several languages, so virtually everyone will find a comfortable way to share their experiences. From the programming point of view, it is a great challenge to close many possibilities in the smallest possible package. This requires us to spend time discussing and creating reusable components that offer a wide range of configurations. Finally, optimization is worth mentioning. Here we are dealing with hardware limitations of devices from which stories flow to us. This forces us to analyze page load times, and download content in order to display views and keep the development project tidy. I'm glad to be one of the people involved in creating this platform, which notoriously provides us with a lot of challenges, but also rewards us with positive feedback from users.

Wojciech Jakubek Talk To Loop

Front-End Developer

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