The platform has been designed and implemented to receive and publish open feedback and also to address sensitive feedback moderated in a secure way by dedicated Case Managers. Together with the Sonder Design team, ZGF host organisation, and local communities across the globe we have designed and developed from scratch a platform, that is well-secured and independent.
It is officially launched and hosted in Zambia, Philippines, Indonesia, Somalia, Poland, and Ukraine and is also open to anyone around the world. It is available in 12 languages including RTL - Arabic. The application has machine translation integrated to improve the moderation process and make every story available in all supported languages.
Loop platform at the moment offers 6 channels to submit your story: web, SMS, Facebook Messenger, WhatsApp, Telegram and the new IVRR voice channel. New channels and languages coming soon.
Result:
The platform has been designed and implemented to receive and publish open feedback and also to address sensitive feedback moderated in a secure way by dedicated Case Managers. Together with the Sonder Design team, ZGF host organisation, and local communities across the globe we have designed and developed from scratch a platform, that is well-secured and independent.
It is officially launched and hosted in Zambia, Philippines, Indonesia, Somalia, Poland, and Ukraine and is also open to anyone around the world. It is available in 12 languages including RTL - Arabic. The application has machine translation integrated to improve the moderation process and make every story available in all supported languages.
Loop platform at the moment offers 6 channels to submit your story: web, SMS, Facebook Messenger, WhatsApp, Telegram and the new IVRR voice channel. New channels and languages coming soon.
Technologies used:
Result:
The assumption of the platform is to reduce the digital divide through technology and open up to technologically cut-off, marginal communities. The platform gives the opportunity to share feedback and ask for help in a native, convenient way for these people, both verbally and in writing through various channels that are safe for them.
Tech support at every design stage of the entire project every new milestone.
Designed and developed from scratch:
2020
2021
2022
2020
2021
2022
2020
2021
2022
2020
2021
2022
The assumption of the platform is to reduce the digital divide through technology and open up to technologically cut-off, marginal communities. The platform gives the opportunity to share feedback and ask for help in a native, convenient way for these people, both verbally and in writing through various channels that are safe for them.
The assumption of the platform is to reduce the digital divide through technology and open up to technologically cut-off, marginal communities. The platform gives the opportunity to share feedback and ask for help in a native, convenient way for these people, both verbally and in writing through various channels that are safe for them.
Tech support at every design stage of the entire project every new milestone.
Designed and developed from scratch:
We’ve been working on the Talk To Loop project together since 2020. Sonder Collective was responsible for the design and UX Design of the platform, which of course is consistent with the whole visual identity. We as Elite Crew were in charge of the implementation, security of the web application same as provided data, and the final QA part. Our specialists were involved in the project since the very beginning to help untangle complexity, advise designers on feasibility, and achieve an optimum user experience. Data security is our speciality. We built Talk To Loop to the highest standards of data privacy.
To learn more about what we did in this project, see the Talk To Loop case study.
In 2022, we started working on the next project which was the Pathways project. Once again, Sonder Collective as a Product Owner was responsible for the design and UX Design part, and we then successfully implemented the design. We were involved in the early stages of the project to share our knowledge and experience. During the whole process, we closely collaborated with designers to make sure we understand each other in terms of proper design and further implementation.
To learn more about what we did in this project, see the Pathways case study.
The assumption of the platform is to reduce the digital divide through technology and open up to technologically cut-off, marginal communities. The platform gives the opportunity to share feedback and ask for help in a native, convenient way for these people, both verbally and in writing through various channels that are safe for them.
Tech support at every design stage of the entire project every new milestone.
Designed and developed from scratch:
2020
2021
2022
2020
2021
2022
2020
2021
2022
MVP - we built a fully working product in 3 months, an application to use within the web, using the IBM Carbon design system to confirm the hypothesis that the market needs such a product. Due to the fact that we had a limited dev and design budget, we used a ready-made IBM Carbon design system. The platform enabled sharing and searching through feedback in the basic version. The first country where we released the application was Zambia, in cooperation with ZGF, the first partner organisation.
MVP - we built a fully working product in 3 months, an application to use within the web, using the IBM Carbon design system to confirm the hypothesis that the market needs such a product. Due to the fact that we had a limited dev and design budget, we used a ready-made IBM Carbon design system. The platform enabled sharing and searching through feedback in the basic version. The first country where we released the application was Zambia, in cooperation with ZGF, the first partner organisation.
Responding to the needs and habits of the Ukrainian population, we introduced Telegram smart bot integration
General platform improvements, cost optimization, and security audits in terms of vulnerability.
Changing infrastructure from classic server to serverless architecture for scalability
For users and organizations, we are working on the so-called UX/UI usability improvements, including improvements with story location, moderation flow and organization management.
Possibility of exporting feedback data to a CSV file
2700
stories on the platform!
90
sensitive stories concerning threats to life
9
different technologies used
Quality Assurance
Back-End Developer
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Front-End Developer
Front-End Developer
CEO
2700
stories on the platform!
90
sensitive stories concerning threats to life
9
different technologies used
6
people engaged in the project
3
years of cooperation
available in 6 different countries
more than 400 organizations on the platform
2700
stories on the platform!
90
sensitive stories concerning threats to life
available in 6 different countries
more than 400 organizations on the platform
2700
stories on the platform!
90
sensitive stories concerning threats to life
9
different technologies used
6
people engaged in the project
3
years of cooperation
available in 6 different countries
more than 400 organizations on the platform
"I remember working for the red cross very pleasantly my task was to create a clean and simply design along with dedicated icons. The whole process went without much difficulty if there is an opportunity I will be happy to do future projects related to the Red Cross."
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"It was a pleasure for me to work on this project. Throughout the duration of the project, each of the team showed great commitment and attention to the smallest details. Rarely is it possible to combine the involvement of the team with the involvement of the client, who is responsible for providing the necessary materials and accepting changes. In this case, the two parties worked very well together, which resulted in a quick and comprehensive implementation with full professionalism. For me as a WordPress Developer it was a very valuable experience."
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"This project taught me that the relationship in the team plays a key role in the realization of any task. Thanks to the good communication with the client and the team’s agreement we managed to refresh the page for Red Cross in two weeks. Of course, the organization of working hours is an important aspect, and the process of organization was easier due to the good atmosphere."
"Polish Red Cross is a humanitarian institution that helps people in need, I am glad that I could contribute something from myself to this project and it will help many people. As Quality Assurance I was responsible for the quality of this project, what more can I say is definitely the application is very intuitive and user friendly."
From SMS chatbots to data visualisations, from data security to system architecture, we do it all, and we make it fun! More than getting the project done.
We care.
German Fintech Leader
Our client came up with a business need to verify their hypothesis about moving traditional letter communication into digital solution by creating a web application which will be served to their customers...
Talk To Loop
Talk To Loop is an independent platform which enables anyone, anywhere to give feedback on their experience of humanitarian and development aid - safely, freely, in their own language, and using...
Pathways
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